Care for the Caregiver: After a Disaster

FAQs

How do I submit a support ticket?

To submit a support ticket, log in to your CE21 account, navigate to your profile, and click the "Support Ticket" tab. Click "Open Ticket" and provide detailed information about your issue. Our team will respond within 24–48 hours.

How do I access my certificate?

Log in to your account, select the event for which you need a Continuing Education (CE) certificate, and click the "Certificate" button under the event details. After attending the event and completing any required form, you will be able to download your certificate directly from your profile.

How do I register multiple individuals? 

To register multiple individuals, select the desired quantity of tickets and enter each registrant's email address. If you do not know all email addresses at the time of purchase, choose "Assign Later" and add the emails once identified through the purchaser's account settings.

I received the error message “User not found”  

This error may occur if you enter an incorrect email address. Your email address serves as your unique identifier; try other email addresses you may have used. If the problem persists, you might need to create a new account or contact our team for assistance.

What if I have multiple accounts?

If you suspect you have multiple accounts with different email addresses, please submit a support ticket or email our support team to request merging these accounts. Include your preferred email address in your request.

Can I transfer registration?

Registration transfers are handled on a case-by-case basis. If you need to transfer your registration, please contact us by email or submit a support ticket to make a formal request.